Refund policy

Return & Refund Policy

Last Updated: September 13, 2026

At bilacollection.store, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible item, we are here to help.

1. Returns

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and in its original condition.

  • The product is returned with its original packaging, tags, and accessories, if applicable.

  • The item has not been damaged or altered by the customer.

  • Proof of purchase or order details are provided.

2. Non-Returnable Items

Some products may not be eligible for return, including:

  • Products that have been used, damaged, or altered by the customer.

  • Products without original packaging or tags, where applicable.

  • Items specifically marked as non-returnable on the product page.

  • Products returned after the 7-day return period.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide your order number and clear photos/videos of the product and packaging so that we can investigate the issue and provide an appropriate solution.

4. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed through the applicable payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

5. Exchange

If an eligible product is damaged, defective, or the wrong item was sent, we may offer a replacement or exchange, subject to product availability.

6. Return Shipping

If the return is due to a damaged, defective, or incorrect product, bilacollection.store may cover the applicable return shipping cost.

If the return is requested for another reason, the customer may be responsible for return shipping costs.

7. Order Cancellation

If you want to cancel an order, please contact us as soon as possible after placing the order. Once an order has been processed or shipped, cancellation may no longer be possible.

8. How to Request a Return or Refund

To request a return or refund, please contact our customer support team with:

  • Your full name

  • Order number

  • Reason for the return/refund

  • Photos or videos, if the product is damaged, defective, or incorrect

We will review your request and provide you with the next steps.

9. Policy Changes

bilacollection.store reserves the right to update or change this Return & Refund Policy at any time. Any changes will be posted on this page.

Contact Us

If you have any questions regarding returns or refunds, please contact bilacollection.store through the contact details provided on our website.