Shipping Policy

Last Updated: September 13, 2026

At bilacollection.store, we aim to process and deliver your orders as quickly and reliably as possible. Please review the following Shipping Policy before placing an order.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or other busy periods, processing may take additional time.

2. Delivery Time

After your order has been processed and shipped, the estimated delivery time is generally:

3–7 business days within Pakistan.

Delivery times are estimates and may vary depending on your location, courier service, weather conditions, holidays, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your order.

Shipping charges may vary depending on the delivery location, order size, or promotional offers.

4. Cash on Delivery

Where available, customers may choose Cash on Delivery (COD) as a payment method.

Customers should provide a valid phone number and complete delivery address when placing a COD order.

5. Order Tracking

If tracking information is available for your order, it may be provided through the contact information supplied at checkout.

You can use the tracking information to check the status of your shipment with the relevant courier service.

6. Incorrect Address or Contact Information

Customers are responsible for providing accurate shipping information, including:

• Full name

• Complete delivery address

• City

• Phone number

bilacollection.store is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Delayed or Failed Delivery

Although we work with delivery partners to provide timely delivery, delays may occur due to circumstances outside our control.

If your order is delayed or you experience a delivery issue, please contact us with your order number so we can assist you.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide your order details along with clear photos or videos of the package and product.

We will review the issue and provide an appropriate solution according to our Return & Refund Policy.

9. Missing or Incorrect Items

If you receive an incorrect item or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide your order number and relevant photos or videos so that we can investigate the issue.

10. Shipping Policy Changes

bilacollection.store reserves the right to update or change this Shipping Policy at any time. Any changes will be posted on this page.

Contact Us

If you have any questions regarding shipping or delivery, please contact us through the contact information provided on bilacollection.store.

Thank you for shopping with bilacollection.store.